Solution
The business solution
The PGA tour chose to partner with TribalScale for our reputation of being a lead practitioner in designing and building voice user interfaces (VUIs).
Through close collaboration with their team, and with Amazon, our team designed a VUI document without the benefit of standardized VUI formats available today. We engaged in extensive testing with users to ensure all interactions fit and flowed conversationally and with that knowledge developed the applications to include a leaderboard, tournament standings, and live player updates, for both Amazon and Google voice platforms. The cloud-based voice applications were entirely designed and built by TribalScale and both were quickly certified by Amazon and Google. The engagement involved:
DISCOVERY
We conducted initial research, ran workshops, and held interviews with users and key internal stakeholders to identify pain points and must-haves for the conversational flow
DESIGN
With the principles of conversational design in mind, our team created the VUI based on known and built-in utterances, and user research into the behaviours of golf fans. All possible inputs and outputs were sketched and tested by reading and working through the wireframes and scripts.
DEVELOPMENT
Through Agile and extreme programming methodologies, we released builds of the two voice applications on a weekly basis. Further, we leveraged many features of Amazon Web Services (AWS) and continue to host the code on AWS.
QUALITY ASSURANCE
Through Agile and extreme programming methodologies, we released builds of the two voice applications on a weekly basis. Further, we leveraged many features of Amazon Web Services (AWS) and continue to host the code on AWS.
